FAQ
FAQ
Quick answers about accounts, the client, rates, the shop, Assist Mode and the rules, each pointing at the page with the full detail.
What do you need help with?
The game says my ID is unregistered.
Almost always an out-of-date client, not your account. Install the client update from the Download page and it clears.
I forgot my password.
Use the password reset page; it emails a link to the address you registered with. If you no longer have that address, open a ticket and expect to be asked things only the account owner would know.
I forgot my PIN.
Sign in on the Account page and press Email Me a PIN Reset Link. The link goes to your registered email, and you choose a new PIN at your next game login.
Can I run two clients?
A main and a support character is normal play. More than that, or automating across many accounts to farm, is not. The limit is stated on the Rules & Policies page.
Nothing matches. Show every question, or ask a person on the Support page.
