These are the same rules posted in our Discord. Short version: play the game, and do not ruin it for other people.

1. Treat everyone with respect

No harassment, hate speech, bullying, toxicity, or excessive trash-talking. Keep the competition friendly.

2. No spam or advertising

Do not spam emojis, walls of text, or mic spam in voice channels. Promoting other Ragnarok Online servers, unauthorised trade sites, or external communities is strictly prohibited.

3. Keep discussion in the right place

Use the correct channels for your topics: general chat in general chat, gameplay questions in gameplay help. Avoid off-topic spam.

4. Account security and scamming

Do not share your password, PIN, or account details with anyone. Staff will never ask for your password, and will never message you first about a donation.

Real-money trading outside the RMT Marketplace is not permitted, and is grounds for suspension or removal. That covers selling items, zeny or accounts for money anywhere else: a private deal, another site, a message in Discord. Scam attempts result in a permanent ban.

The official channel exists so that you do not need to: the RMT Marketplace in Eden HQ escrows the sale and records it. Use it. A deal we never saw is one we cannot police and cannot reverse, and it is the one we act on.

5. Follow staff instructions

Decisions made by GMs and Moderators are final. If you have an issue, open a private support ticket rather than arguing in public channels.

Failure to follow these rules may result in mutes, kicks, or a permanent ban.

Automation means Assist Mode

Assist Mode is the only sanctioned automation. Third-party bots, macro software, packet tools and modified clients are not permitted and are grounds for removal without refund. Anti-cheat is active on every connection.

Two clients per player

A main and a support character is a normal way to play. Running more than that, or automating across many accounts to farm, is not.

Do not impersonate staff

Staff characters are marked. Claiming to be a GM, or naming a character to imply it, will be actioned.

Bugs get reported, not farmed

Finding a bug is fine and we are grateful. Repeatedly exploiting one for gain is not, and duplicated items or currency will be removed when found.

Most first offences get a warning. Serious ones go straight to a suspension or removal: scamming, third-party botting, exploiting, and real-money deals arranged outside the RMT Marketplace. Selling through the Marketplace itself is allowed, and is the whole point of it existing.

Actions are taken against accounts, and every GM command is logged. If you believe a decision was wrong, contact Support and it will be reviewed against those logs rather than from memory.

We do not delete characters for inactivity. Come back whenever.

You are responsible for your own login. Do not share it. Account sharing is the single most common way people lose characters, and a shared account that breaks a rule is still your account.

Passwords are stored using MD5, which is what the game server supports. It is far better than plain text and still not strong. Please use a password you do not use anywhere else.

We collect your username and email address, and the server logs normal gameplay activity. Your email is used to confirm and recover your account and to send your launch code. The Privacy page lists everything we keep and who handles it.

At launch every account is reset to a clean start. Your username and your characters' names carry over; levels, items, Zeny and anything else earned in testing do not. Play, break things, tell us what broke, but do not get attached to your beta progress.

Cash Points are currently topped up by hand, through a Discord ticket, at a fixed 1 PHP = 10 CP. See Cash Points for how that works and how to tell a real request from a scam.

What the shop sells: cosmetics, convenience, consumables, timed accessory rentals and Assist Mode access. It sells no weapons, body armour or cards. Permanent stat headgear is the one exception, and every hat is listed with its stats and price. Zeny can be bought from other players for RMT Points at the RMT Marketplace. The server itself sells no Zeny, weapons, body armour or cards.

It does sell some things that help, and we would rather list them than have you find them: stat food and buff scrolls, rings that rent All Stats +1 or +15% experience against one race for a week, Enriched ore that improves your odds at a refine, and MVP Arena tickets. A VIP account also earns more while it is active. All of it is bounded, and the wiki lists every item and price read straight from the server.

Top-ups open at launch, after the launch reset, so nothing you buy is lost to it. Please read Refunds and Chargebacks below before you send anything.

Cash Points are credited by hand by a staff member, usually within a few hours of your ticket. They are a licence to use features inside the game. They are not money, they have no value outside the server, and they never convert back into money.

Cash Points are not refundable once they have been credited. By the time a refund is asked for, the points may already have been spent on items other players can see, and there is no way to take those back fairly.

What we do fix, with no time limit: if we credit the wrong amount, or take your money and credit nothing, or an item you paid for does not arrive or does not work, tell us and we will put it right. That is a mistake being corrected, not a refund, and you should never feel awkward about raising one.

What we do not cover: points you have already spent, a change of mind about a purchase, anything lost to a scam by another player, anything lost because you shared your account, and anything on an account closed for breaking these rules.

If something looks wrong with a payment, talk to us first. Open a ticket on our Discord. Nearly every case is a simple mistake that takes minutes to sort out.

Disputes raised with your payment provider. A reversed payment means those Cash Points were never paid for. If a payment is disputed, charged back or reversed, the account is locked until the money is repaid by GCash, bank transfer, QR Ph or InstaPay. Accounts found to have helped, for example by receiving the items, zeny or Cash Shop goods it bought, are locked too. If your payment details were used by somebody else, say so in a ticket and we will treat it as fraud against you rather than against us.

How long we take. We reply to tickets within 2 to 5 business days, and most within a few hours.

All payment questions go through a ticket on our Discord. We do not handle them in public chat or by in-game whisper, because we cannot confirm who we are speaking to that way, and neither can you. Staff will never ask for your password or your payment PIN.